Customer Service

 

All orders are shipped prepaid.
Payment Types
VISA, Mastercard, American Express, Discover

 

Personal Checks, Money Orders, or Cashiers Checks can be accepted.  Must notify and get approval before placing order.  Orders will not ship until funds are verified.


Shipping

All items are shipped via UPS unless other arrangements are made prior to order.
FOB Pure Anywear, Truckee, CA 96162.

Usually all orders are shipped within three business days from when order was placed.  If we are out of stock on an item, you will be notified.  You will receive a confirmation invoice by email on the day the order is shipped.


We cannot ship to PO Boxes unless prior arrangements are made.
Orders outside of the U.S.A. will be accepted.  Customer is responsible for all shipping charges and any import and/or sales taxes that incur.  Please be advised your country might impose extra duties and Taxes when your order comes to you.  We are unable to tell you if there will be a cost or how much the cost will be.  We have heard many horror stories of the Customs’ taxes costing more than the product ordered.  If unsure, check with your government to find out about specific charges.

 

Returns & Exchanges

All claims and returns must be made within 10 days of receipt of goods.  All returns must be authorized and will be credited to your account.  No claims will be accepted if product has been altered in any way.  Shipping costs are non refundable.

Refused and returned orders will be charged a 20% restocking fee in addition to all shipping and handling charges.



Prices and Taxes

The prices displayed on the Site are quoted in U.S. dollars and are subject to change at any time.

All California residents are subject to an 8.25% sales tax.

 

Privacy
We do not share any information about you.  The info we collect from you includes: e-mail address, credit card number, billing address, and shipping address.  We use this info to ship your products to you and verify your billing address.